Frequently Asked Questions

This service connects you with one of our professionals for only $25 per question. You will be allowed up to two follow-up questions.

The charge will appear as “ASHA” on your credit card statement.

Your name and email address will not appear with your question or any follow up questions.

Yes, once the expert has answered your question(s) the question will be visible to others. Remember to NOT include identifying information about you or your partner(s).

Once your question is answered, you will receive an email letting you know to log in.

ASHA recruits experts in the field of sexually transmitted infections and sexual health. Learn more about our current experts here.

Start by purchasing a question in our online. Once that is done, you can post a question to our online system.  There will be a link on the checkout page to post your question—just navigate the to “Ask a New Question” tab while logged in to post your questions.

Please note that you are still able to post your question, even if your order says it is processing. 

Once you have posted, you should expect a response typically within 12 hours, but no later than 48 hours. You can then engage in a discussion with our assigned team member.

Initial questions must be no longer than 1,500 characters, including spaces (about 300 words) and must be posted in the initial space provided. Longer questions that exceed the automatic limit or that are continued in a second comment window will be deleted without reply. Please type your question directly in the space provided and do not copy and paste from another program – this will help avoid formatting issues that make questions difficult to read.

You will have two weeks to submit your follow-up questions, at which point the thread will be closed. Please contact us if your thread was closed before you were able to ask your remaining question(s).

Ask whatever you want to know, but know that our experts can’t give you direct medical advice. For that you will need to go to your healthcare provider.

Each user is limited to two questions in any six-month period. This policy assures that the forum will not be dominated by relatively few users, and is also intended to limit anxiety-related questions with little educational value. Third and subsequent questions, as well as repetitive questions that in the opinion of the moderators are driven by anxiety or have obvious answers, will be deleted without reply and without refund of the posting fee.

We highly recommend not putting information either in your screen name or in your questions that will identify you to others. If you disregard this warning and post personal or confidential information on the website and then request to have it removed, there will be a fee of $25 to remove each posting. (See next question for more).

There is a $25 removal fee to have your questions removed. The removal fee can be paid here.

Photos are not allowed. The experts are may not respond in any way to a photo or link to a photo. If you have questions feel free to contact us.

No. ASHA only accepts debit cards or credit cards.

Firefox and Chrome work best when asking a question. Safari 11.1 is not compatible with our site.

Feel free to contact us via email. We’ll answer as soon as possible during the week between 8:00am—5:00pm ET, excluding holidays.